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Contact

Cancellation Policy

Except otherwise stated separately, any booked product or services are subject to a cancellation fee according to the following :

Visa Sevices (Invitation Letter) – non refundable

Sightseeing Tours/Activities/Services with duration of one day or less
- Cancellation more than 7 calendar days before the services begin – 5% cancellation fee
- Cancellation between 7 and 3 calendar days before the services begin – 10% cancellation fee
- Cancellation within 3 calendar days before the services begin – 50% cancellation fee
- Cancellation on the day of services or No Show – 100% cancellation fee (no refund)

Tour Packages/Activities/Services with duration of more than one day
- Cancellation more than 30 calendar days before the services begin – 10% cancellation fee
- Cancellation between 30 and 15 calendar days before the services begin – 25% cancellation fee
- Cancellation between 15 and 3 calendar days before the services begin – 50% cancellation fee
- Cancellation within 3 calendar days before the services begin or No Show – 100% cancellation fee (no refund)

Cancellation of services previously confirmed by the Tour Operator must be followed by a corresponding confirmation of cancellation from the Tour Operator.